Reference

How md345 Handles Your Personal Information

This privacy policy explains what data we collect when you open an account, make a deposit via bKash, Nagad or Rocket, and use our platform.

Account data protectionbKash, Nagad, Rocket payment privacyYour right to access or delete dataCookie and session controlsRegion-dependent eligibility

Explore the Lobby Read FAQ

What We Collect and Why We Collect It

md345 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with md345, we collect the information you provide directly — your name, contact details, and the payment method you choose, whether that is bKash, Nagad or Rocket. We also collect transactional data: deposit amounts, withdrawal requests and wallet references linked to

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each payment. This lets us verify your identity, process your payments accurately and keep your account secure. We collect device and session data automatically when you log in — your IP address, browser type and session timestamps. We do not sell this data to third parties.
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We use it strictly to operate your account, detect unauthorised access and comply with the obligations that apply in eligible regions. Payment details you enter during a bKash or Nagad deposit are handled through encrypted channels and are not stored beyond what is needed for transaction
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verification. If you use Rocket for a withdrawal, the wallet reference is retained only for the period required to confirm the transfer completed. Data retention periods vary by data type and applicable local rules. Where local law in Bangladesh or your eligible region sets a specific
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retention requirement, we follow that. You may ask us to confirm what we hold at any time by contacting our support team.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access, correct or remove your personal data, our support team handles these requests directly. You can reach us through live chat from your account dashboard, by email, or through the help section in the mobile app. We aim to acknowledge your request within a working day and resolve straightforward data queries as quickly as possible — complex cases may take longer depending on what verification is needed.

DATA HANDLING PRACTICES

Security, Cookies, Retention and Account Control

We apply encryption to all account sessions and payment flows — this covers your bKash deposit confirmations, Nagad wallet entries and Rocket withdrawal verifications equally. Cookies on our platform record session state and your language preference; they do not carry payment credentials. You can manage non-essential cookies through the settings panel in your account. Data we no longer need for account operation or legal compliance is deleted on a rolling schedule.

Encrypted Payment Flows

Every bKash, Nagad and Rocket transaction passes through an encrypted channel. Your wallet PIN and account number are never stored on our servers after the transaction is confirmed.

Cookie Controls

Session cookies keep you logged in while you navigate the lobby. You can review and turn off non-essential cookies at any time through your account settings — essential session cookies cannot be disabled.

Data Retention Schedule

Account records are kept for the period required by applicable rules in eligible regions. When that period ends, or when you request deletion and no legal hold applies, we remove the data from our systems.

Unauthorised Access Alerts

Our system flags unusual login patterns — new device, unfamiliar location — and may prompt you to confirm your identity via OTP before allowing access to account or payment functions.

Your Questions About This Privacy Policy

These are the questions we hear most often about how md345 handles your data — covering what we store, how long we keep it, and the steps you can take to manage or remove your information.

We collect your name, contact details and the payment method you register — bKash, Nagad or Rocket. We also record device and session data each time you log in to verify that access is coming from your account.

Wallet references are retained only long enough to confirm the transaction completed. After that verification step, payment credentials are not kept in a form that links directly back to your wallet.

Contact our support team via live chat or the email address in the help section. Provide your registered account details and we will process a data access request, confirming what we hold.

Yes. Submit a deletion request through support. Where no legal hold or active dispute applies, we will remove your data on the retention schedule that covers your eligible region and account type.

We use session cookies to keep you logged in and preference cookies for language settings. Non-essential cookies can be turned off in your account settings panel — essential session cookies must stay on for the platform to work.

We do not sell your data. We share information only with the payment processors that handle your bKash, Nagad or Rocket transactions, and only to the extent needed to complete and verify those transfers.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister InfoMd345 Glossary

How md345 Handles Your Personal Information

How to Reach Us About Your Data

Security, Cookies, Retention and Account Control

Your Questions About This Privacy Policy

01 What personal data does md345 collect when I open an account?

02 Is my bKash or Nagad wallet number stored after a deposit?

03 How do I request a copy of the data md345 holds on me?

04 Can I ask md345 to delete my account data?

05 What cookies does md345 use and can I turn them off?

06 Does md345 share my data with third parties?

Privacy Policy

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